Comments on: 10 Tricks to Talking to Tech (Support), Part 2 http://www.knuttbutter.com/2009/01/10-tricks-to-talking-to-tech-support-part-2/ Sad Thing? Everyone Knows It Thu, 11 Mar 2010 21:33:19 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Stephen Reis http://www.knuttbutter.com/2009/01/10-tricks-to-talking-to-tech-support-part-2/comment-page-1/#comment-655 Stephen Reis Sun, 17 Jan 2010 14:44:16 +0000 http://www.knuttbutter.com/?p=137#comment-655 Seth Godin wrote something about complaints a few days ago http://sethgodin.typepad.com/seths_blog/2010/01/amplifying-complaints.html Seth Godin wrote something about complaints a few days ago http://sethgodin.typepad.com/seths_blog/2010/01/amplifying-complaints.html

]]> By: Kloutier http://www.knuttbutter.com/2009/01/10-tricks-to-talking-to-tech-support-part-2/comment-page-1/#comment-35 Kloutier Thu, 08 Jan 2009 03:31:18 +0000 http://www.knuttbutter.com/?p=137#comment-35 Well I am but there is also Email support. For someone who does not know, CAPS is the same as Screaming or Yelling. Example: I just want my issue resolved now. I JUST WANT MY ISSUE RESOLVED NOW. Caps are, first, hard to read and just plain rude. Well I am but there is also Email support. For someone who does not know, CAPS is the same as Screaming or Yelling. Example:

I just want my issue resolved now.

I JUST WANT MY ISSUE RESOLVED NOW.

Caps are, first, hard to read and just plain rude.

]]> By: Brent2 http://www.knuttbutter.com/2009/01/10-tricks-to-talking-to-tech-support-part-2/comment-page-1/#comment-34 Brent2 Thu, 08 Jan 2009 03:23:11 +0000 http://www.knuttbutter.com/?p=137#comment-34 Are you a Chat tech then? I mean, otherwise that would be an interesting phone call. . . Are you a Chat tech then? I mean, otherwise that would be an interesting phone call. . .

]]> By: Kloutier http://www.knuttbutter.com/2009/01/10-tricks-to-talking-to-tech-support-part-2/comment-page-1/#comment-33 Kloutier Thu, 08 Jan 2009 02:49:38 +0000 http://www.knuttbutter.com/?p=137#comment-33 One other thing that would be added is DO NO USE FULL CAPS! I am a tech and a good one I know that because I still have a job. Most people who suck wont get hired after a few places. There are a few things that Will almost kill any desire to help and one of them is CAPS. I am sorry but it is not a cruse control for Awesome. One other thing that would be added is DO NO USE FULL CAPS! I am a tech and a good one I know that because I still have a job. Most people who suck wont get hired after a few places. There are a few things that Will almost kill any desire to help and one of them is CAPS. I am sorry but it is not a cruse control for Awesome.

]]>